Shipping policy

UAE Orders can take approximately 3 days to be processed before being shipped. The estimated time of arrival for DHL shipping is usually 3–5 business days, but delays may occur.  

International Orders can take approximately 3-5 days to be processed before being shipped. The estimated time of arrival for DHL shipping is usually 3–5 business days, but delays may occur.

We are not responsible for lost or unclaimed items. We can't replace or refund items that have been confirmed as delivered since it's fulfilled by a third-party. If this is your case, you can contact us with you order number at nathalia.ojeda@iiwakashi.com and we will try to help you in the best way we can.